Refund policy

Returns

You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it — unworn or unused, with tags (if any) attached, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Request a Refund

1. Email us at hello@puretrekker.com within 30 days of receiving your order.

2. Include the following in your email:

  • Your order number (found in your confirmation email)
  • The name and email address the order was placed under
  • The reason for your return
  • If the item arrived damaged, defective, or incorrect: a photo showing the issue

3. Wait for approval. We'll review your request and respond within 1-2 business days with either approval and return instructions, or a follow-up question if we need more information. Please don't send your item back before hearing from us — items returned without an approved request will not be accepted or refunded.

4. Pack and ship the item back to the address we provide, in its original packaging where possible. We recommend using a shipping method with tracking, since we can't issue a refund for a return that never arrives.

5. We inspect the return. Once we receive your item, we'll inspect it within 2-3 business days and email you to confirm whether the refund has been approved.

6. Refund is issued. If approved, your refund will be issued to your original payment method within 10 business days. Your bank or card provider may take a few additional days to post it to your account.

Damages and Issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or you received the wrong item, contact us right away at hello@puretrekker.com with your order number and a photo of the issue, so we can evaluate the problem and make it right.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, in which case we'll cover the cost of return shipping.

Exceptions

Sale items and gift cards are final sale and not eligible for return or refund.

Refunds

If more than 15 business days have passed since we approved your return and you still haven't received your refund, please check with your bank or card provider first, then contact us at hello@puretrekker.com.

Order Cancellations

You may cancel your order within 24 hours of placing it for a full refund, before it enters processing. See our Shipping Policy for details.

Replacements

We don't offer a formal warranty, but if your pump stops working properly within 12 months of your order, we'll send you one free replacement per order. Email hello@puretrekker.com with your order number and a description of the issue.

Questions

If you have any questions about a return or this policy, contact us at hello@puretrekker.com.