Shipping policy

Last updated: July 29, 2026

Where We Ship

We currently ship to the United States, Canada, and Australia only. We're not able to ship to any other country at this time — if your address is outside these three countries, please don't place an order, as we won't be able to fulfill it.

Shipping Cost

Shipping is a flat rate of $5 USD on all orders to the United States, Canada, and Australia.

Orders over $100 USD ship free, automatically applied at checkout — no code needed.

Customers in Canada and Australia may be responsible for import duties, taxes, or customs fees charged by their country on arrival. These are not included in your order total and are outside our control.

Carrier

Orders are shipped via USPS / UPS / DHL. The carrier may vary depending on your shipping destination.

Order Processing (Handling Time)

Orders are processed within 1–3 business days of purchase. Processing time does not include weekends or holidays. Once your order has shipped, you'll receive a confirmation email with tracking information.

Shipping Time (Transit Time)

Once shipped, orders typically arrive within 6–9 business days.

In total, you can expect your order to arrive within approximately 7–12 business days from the date you place it (handling time + transit time combined), depending on your location.

Order Tracking

Once your order ships, you'll receive an email with a tracking number so you can follow its progress from our warehouse to your door. You can also check the status of your order anytime using our Order Tracking page.

Missing, Incomplete, or Delayed Orders

If your order hasn't arrived within the expected delivery window, or if you receive an incomplete shipment, contact us at hello@puretrekker.com with your order number and we'll look into it right away.

On occasion, shipments may be delayed due to weather, customs processing, or carrier issues beyond our control. We'll do our best to keep you updated if we become aware of a delay affecting your order.

Order Cancellations

You may cancel your order within 24 hours of placing it for a full refund. To cancel, contact us at hello@puretrekker.com as soon as possible with your order number. After 24 hours, your order may have already entered processing, and we may not be able to guarantee a cancellation — but reach out and we'll do what we can to help.

Questions

If you have any questions about your order or this policy, contact us at hello@puretrekker.com or call +1 917-694-7468, Monday–Friday, 8:00 AM–4:00 PM (MST).