Shipping policy

Where We Ship

We currently ship to the United States, Canada, and Australia.

Order Processing

Orders are processed within 1-3 business days of purchase. Processing time does not include weekends or holidays. Once your order has been processed and shipped, you'll receive a confirmation email with tracking information.

Shipping Time

After processing, orders typically arrive within 6-7 business days. In total, you can expect your order to arrive within approximately 7-10 business days from the date you place it, depending on your location.

Order Tracking

Once your order ships, you'll receive an email with a tracking number so you can follow its progress.

Order Cancellations

You may cancel your order within 24 hours of placing it for a full refund. To cancel, contact us at hello@puretrekker.com as soon as possible with your order number. After 24 hours, your order may have already entered processing, and we may not be able to guarantee a cancellation — but reach out and we'll do what we can to help.

Shipping Delays

On occasion, shipments may be delayed due to weather, customs, or carrier issues beyond our control. We appreciate your patience and will do our best to keep you updated if we become aware of a significant delay affecting your order.

Questions

If you have any questions about your order or this policy, contact us at hello@puretrekker.com.